Support Services Manager ***$2,000 Sign-on Bonus***

Organization: REACH, Inc.

Department: Support Services

Supervisor: Support Services Director

Wage Classification: $26.82/hour+, depending on experience

Summary Position Statement:

Service Managers are primarily responsible for three areas of Support Services: 1) Providing case management for an assigned caseload of individuals who receive Medicaid Waivered services as designated on each individual’s Service Plan; 2) Facilitating the development and implementation of each client’s Individualized Service Plan through quarterly reviews and regular monitoring; and 3) Developing and supervising a team of Direct Service Providers for high quality service delivery. The Service Manager serves as the REACH primary point of contact for the individual and works collaboratively with family, other natural supports, community partners and care coordinators.

Minimum Job Requirements:

  • Effective problem-solving skills and ability to manage crisis situations using sound judgment
  • Proficiency in the use of computers for word processing, spreadsheets and other applications
  • Ability to organize, evaluate and present information effectively and professionally, both orally and in writing, within a prescribed time frame
  • Demonstrated ability to communicate and collaborate effectively with partners internal and external to the organization
  • Strong organization, documentation, and time management skills
  • Demonstrated ability to effect positive change
  • Detail oriented with the ability to handle multiple tasks simultaneously

Desired Skills:

  • Knowledge of the Medicaid system, disability issues, benefits, programs and practices
  • Knowledge of the medical, behavioral, habilitative, and rehabilitative considerations of individuals, and ability to implement services utilizing such knowledge
  • Knowledge of laws, rules, regulations, policies, procedures, precedents and terminology used in the work, client-centered services, knowledge of resources available, applicable state regulations, the Individuals with Disabilities Education Act (IDEA) and Americans with Disabilities Act (ADA)
  • Demonstrated experience pertaining to the appropriate handling of confidential and privileged information
  • Professional experience in case management

Minimum education/experience:

Two years in a supervisory role or an equivalent combination of relevant work experience, education, and training (at least one year of experience in developmental disabilities) that demonstrates the ability to perform the essential job functions (Bachelor’s degree in human services field preferred).

  • CPR and First Aid certificates will be a condition of employment
  • TB, fingerprint and background check clearance required
  • Driving is a requirement of this position, and applicants must be at least 21 years of age, possess a current Alaska Driver’s License; have been a licensed driver for not less than 3 years, and provide Agency with proof of current Auto Insurance Coverage and a successful State Motor Vehicle “Full History” Driver’s Report, prior to employment

Licensure: Not applicable

Physical Requirements: Ability to perform sedentary work. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone. Comfortable providing direct service. May come in contact with blood borne pathogens. Heavy lifting may be required.

Working Conditions: Work is performed at the REACH office and in the field.


This Position Description reflects the best efforts of REACH to describe the essential functions and qualifications of the job description. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.

REACH, Inc. is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. REACH is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to hr@ or call (907) 586-8228