Summary Position Statement:

Service Managers are primarily responsible for three areas of Support Services: 1) Providing case management for an assigned caseload of individuals who receive Medicaid Waivered services as designated on each individual’s Service Plan; 2) Facilitating the development and implementation of each client’s Individualized Service Plan through quarterly reviews and regular monitoring; and 3) Developing and supervising a team of Direct Service Providers for high quality service delivery. The Service Manager serves as the REACH primary point of contact for the individual and works collaboratively with family, other natural supports, community partners and care coordinators.

Requirements: One year professional experience in case management preferred. One year experience working with people who experience a developmental disability preferred. One year supervisory experience preferred. Bachelor’s degree in human services field preferred; or an equivalent combination of education, experience, and training that demonstrates the ability to perform the essential job functions. CPR and First Aid certificates required within 30 days of hire. TB, fingerprint and background check clearance required. Driving is a requirement of this position, and applicants must be at least 21 years of age, possess a current Alaska Driver’s License; have been a licensed driver for not less than 3 years, and provide Agency with proof of current Auto Insurance Coverage and a successful State Motor Vehicle “Full History” Driver’s Report, prior to employment.


This Position Description reflects the best efforts of REACH to describe the essential functions and qualifications of the job description. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.